How do I avoid payment delays or settlement issues?
Ensure your bank account details are correct, invoices match POs, orders are dispatched on time, and returns are managed cleanly. Keeping your performance metrics healthy reduces risk of hold-backs or delayed disbursal. Use Seller Central dashboards to monitor.
What logistic models can I choose and which is best?
You can choose between warehouse fulfilment (e.g. FBA, JIT) or direct dispatch from your warehouse. Each has trade-offs: warehouse model may require bulk send-in; direct dispatch offers more control but you bear logistics. Choose based on your fulfilment capacity.
Who handles customer service and after-sales?
Depending on the model, either the marketplace handles customer service (particularly if they fulfil) or you handle queries, complaints, and support. Regardless, as seller you are accountable for product quality, returns, and customer reviews.
What happens if an item is rejected due to quality check?
If you supply to a marketplace warehouse and your products fail quality check, they may be returned to you and flagged. This can delay fulfilment, reduce visibility, and worsen return metrics. Ensuring high quality is essential.
When and how do I get paid?
Payments are made to your registered bank account based on contract terms. Earnings are settled after order delivery and return/defect settlement cycles. You can view settlements and track payments via Seller Central or your dashboard.
How do I contact your support team?
We offer ongoing support via email, WhatsApp, and Zoom, depending on your plan. We maintain fast response times (typically 24–48 hours) and prioritise urgent issues like downtime or broken functionality.
Do you provide training or tutorials?
Yes. We provide video tutorials, live sessions, and PDFs to help you and your team understand how to manage your listings, dashboards, and operations. We aim to make you independent in handling routine tasks.